At GiftingVows.com, we strive to provide high-quality products and a delightful gifting experience. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds may be accepted.
By placing an order on https://giftingvows.com, you agree to the terms below.
1. Eligibility for Returns
We accept returns or replacements only under the following conditions:
- The product received is defective, or incorrect
- The issue is reported within 24 hours of delivery
- The product is unused and in its original packaging
To request a return, customers must provide:
- Order ID
- Clear images or videos showing the issue
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or customized products
- Items purchased during clearance or sale
3. Refund Policy
Refunds will be processed under these conditions:
- If a replacement is not available
- If the order is canceled before dispatch
- If the product is out of stock after payment
Refund Process:
- Refunds will be issued to the original payment method
- Processing time: 5–10 business days after approval
4. Shipping Charges
- Shipping charges are non-refundable
5. Failed Delivery
If delivery fails due to:
- Incorrect address provided by the customer
- Recipient not available
We are not responsible for refunds. However, re-delivery may be attempted with additional charges.
By placing an order with GiftingVows.com, you agree to this Refund & Return Policy.